New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201608934 | The Moray Council | complaints handling (inc social work complaints procedures) | Upheld, recommendations | January 2018 |
| 201609335 | Fife Council | unauthorised developments: enforcement action/stop and discontinuation notices | Not upheld, no recommendations | January 2018 |
| 201609385 | Lothian NHS Board - Acute Division | clinical treatment / diagnosis | Not upheld, no recommendations | January 2018 |
| 201609414 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Not upheld, no recommendations | January 2018 |
| 201609429 | Scottish Government | payment schemes | Not upheld, no recommendations | January 2018 |
| 201609475 | Lanarkshire NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | January 2018 |
| 201609501 | Greater Glasgow and Clyde NHS Board - Acute Services Division | communication / staff attitude / dignity / confidentiality | Some upheld, recommendations | January 2018 |
| 201609720 | Greater Glasgow and Clyde NHS Board - Acute Services Division | nurses / nursing care | Some upheld, recommendations | January 2018 |
| 201609754 | Greater Glasgow and Clyde NHS Board - Acute Services Division | communication / staff attitude / dignity / confidentiality | Some upheld, recommendations | January 2018 |
| 201700087 | Stirling Council | unauthorised developments: enforcement action / stop and discontinuation notices | Some upheld, no recommendations | January 2018 |