New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201700157 Grampian NHS Board clinical treatment / diagnosis Upheld, recommendations January 2018
201700208 Lanarkshire NHS Board clinical treatment / diagnosis Not upheld, no recommendations January 2018
201700223 Scottish Prison Service personal property Not upheld, no recommendations January 2018
201700352 A Council complaints handling (including appeals procedures) Some upheld, recommendations January 2018
201700446 Glasgow Housing Association complaints handling Some upheld, no recommendations January 2018
201700452 Stirling Council neighbour disputes and anti-social behaviour Upheld, recommendations January 2018
201700608 City Of Glasgow College special needs - assessment and provision Not upheld, no recommendations January 2018
201700720 University of the West of Scotland academic appeal/exam results/degree classification Upheld, recommendations January 2018
201700795 East Dunbartonshire Council neighbour disputes and anti-social behaviour Not upheld, no recommendations January 2018
201700923 A Medical Practice in the Greater Glasgow and Clyde NHS Board area clinical treatment / diagnosis Not upheld, no recommendations January 2018