New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201700955 North Ayrshire Council applications, allocations, transfers & exchanges Not upheld, no recommendations January 2018
201700974 Fyne Homes neighbour disputes and anti-social behaviour Upheld, recommendations January 2018
201701139 Fife Council improvements and renovation Some upheld, recommendations January 2018
201701232 Aberdeenshire Council primary school Some upheld, no recommendations January 2018
201701236 The City of Edinburgh Council complaints handling Upheld, recommendations January 2018
201701597 Dumfries and Galloway Housing Partnership repairs and maintenance Some upheld, no recommendations January 2018
201702372 Argyll and Bute Council improvements and renovation Some upheld, recommendations January 2018
201702492 A Dentist in the Ayrshire and Arran NHS Board area clinical treatment / diagnosis Not upheld, no recommendations January 2018
201702683 Golden Jubilee National Hospital appointments / admissions (delay / cancellation / waiting lists) Upheld, recommendations January 2018
201702748 A Dentist in the Ayrshire and Arran NHS Board area clinical treatment / diagnosis Not upheld, no recommendations January 2018