New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201702838 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | January 2018 |
| 201703479 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | January 2018 |
| 201703520 | Scottish Ambulance Service | clinical treatmet / diagnosis | Not upheld, no recommendations | January 2018 |
| 201600847 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | December 2017 |
| 201600930 | Highland NHS Board | communication / staff attitude / dignity / confidentiality | Not upheld, no recommendations | December 2017 |
| 201601344 | Lanarkshire NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | December 2017 |
| 201601675 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Some upheld, no recommendations | December 2017 |
| 201601706 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Upheld, recommendations | December 2017 |
| 201601915 | Glasgow City Council | primary school | Some upheld, recommendations | December 2017 |
| 201602059 | Lothian NHS Board - Acute Division | clinical treatment / diagnosis | Some upheld, recommendations | December 2017 |