New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201602125 | East Lothian Council | improvements and renovation | Some upheld, recommendations | December 2017 |
| 201602127 | East Lothian Council | improvements and renovation | Some upheld, recommendations | December 2017 |
| 201602129 | East Lothian Council | improvements and renovation | Not upheld, no recommendations | December 2017 |
| 201602349 | South Lanarkshire Council | complaints handling (including appeals procedures) | Not upheld, recommendations | December 2017 |
| 201602380 | East Lothian Council | handling of application (complaints by opponents) | Not upheld, no recommendations | December 2017 |
| 201602584 | Lanarkshire NHS Board | communication / staff attitude / dignity / confidentiality | Upheld, recommendations | December 2017 |
| 201603036 | Highland NHS Board | appointments / admissions (delay / cancellation / waiting lists) | Upheld, recommendations | December 2017 |
| 201603239 | Lanarkshire NHS Board | clinical treatment / diagnosis | Upheld, recommendations | December 2017 |
| 201603637 | Lothian NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | December 2017 |
| 201604133 | Fife NHS Board | clinical treatment / diagnosis | Upheld, recommendations | December 2017 |