New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201604626 Ayrshire and Arran NHS Board clinical treatment / diagnosis Not upheld, recommendations December 2017
201604707 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Some upheld, recommendations December 2017
201604853 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Upheld, no recommendations December 2017
201604903 Tayside NHS Board clinical treatment / diagnosis Some upheld, recommendations December 2017
201605042 Lanarkshire NHS Board clinical treatment / diagnosis Upheld, recommendations December 2017
201605227 The City of Edinburgh Council handling of application (complaints by opponents) Upheld, recommendations December 2017
201605325 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Some upheld, recommendations December 2017
201605430 A Dentist in the Forth Valley NHS Board area clinical treatment / diagnosis Upheld, recommendations December 2017
201605465 Scottish Environment Protection Agency policy/administration Some upheld, recommendations December 2017
201605546 Castlehill Housing Association Ltd repairs and maintenance Not upheld, no recommendations December 2017