New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
Case Ref | Organisation | Subject | Outcome | Report Date |
---|---|---|---|---|
201605668 | Glasgow City Council | handling of application (complaints by opponents) | Some upheld, recommendations | December 2017 |
201606201 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Upheld, recommendations | December 2017 |
201606223 | Perth and Kinross Council | secondary school | Upheld, recommendations | December 2017 |
201606979 | Greater Glasgow and Clyde NHS Board - Acute Services Division | admission / discharge / transfer procedures | Some upheld, recommendations | December 2017 |
201607397 | Scottish Prison Service | progression | Some upheld, recommendations | December 2017 |
201607450 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | December 2017 |
201607464 | Forth Valley NHS Board | clinical treatment / diagnosis | Upheld, recommendations | December 2017 |
201607812 | Forth Valley NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | December 2017 |
201607982 | Grampian NHS Board | clinical treatment / diagnosis | Upheld, recommendations | December 2017 |
201608056 | Highland NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | December 2017 |