New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201608061 Highland NHS Board clinical treatment / diagnosis Not upheld, no recommendations December 2017
201608215 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Not upheld, no recommendations December 2017
201608275 The City of Edinburgh Council repairs and maintenance Upheld, recommendations December 2017
201608305 University of Glasgow policy/administration Not upheld, no recommendations December 2017
201608319 Heriot-Watt University complaints handling Upheld, recommendations December 2017
201608438 Business Stream incorrect billing Resolved, no recommendations December 2017
201608609 Thistle Housing Association Ltd policy/administration Some upheld, no recommendations December 2017
201608745 Grampian NHS Board communication / staff attitude / dignity / confidentiality Upheld, recommendations December 2017
201608873 Tayside NHS Board clinical treatment / diagnosis Upheld, recommendations December 2017
201609373 Aberdeen City Council repairs and maintenance Not upheld, no recommendations December 2017