New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201609400 Highland NHS Board clinical treatment / diagnosis Some upheld, recommendations December 2017
201609426 A Medical Practice in the Lanarkshire NHS Board area clinical treatment / diagnosis Not upheld, no recommendations December 2017
201609461 Scottish Court and Tribunal Service policy/administration Upheld, recommendations December 2017
201609660 Business Stream policy/administration Some upheld, recommendations December 2017
201700063 South Lanarkshire Council child services and family support Upheld, recommendations December 2017
201700163 Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis Not upheld, no recommendations December 2017
201700194 East Lothian Council repairs and maintenance Some upheld, recommendations December 2017
201700292 Scottish Borders Council construction by developers/adoption of roads Resolved, no recommendations December 2017
201700417 Maryhill Housing Association Ltd repairs and maintenance Upheld, recommendations December 2017
201700458 A Dentist in the Lothian NHS Board area clinical treatment / diagnosis Upheld, recommendations December 2017