New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201700480 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Some upheld, recommendations | December 2017 |
| 201700490 | Registers of Scotland | handling of application | Not upheld, no recommendations | December 2017 |
| 201700604 | Forth Valley NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | December 2017 |
| 201700614 | A Medical Practice in the Tayside NHS Board area | lists (incl difficulty registering and removal from lists) | Not upheld, recommendations | December 2017 |
| 201700677 | South Lanarkshire Council | council tax | Not upheld, no recommendations | December 2017 |
| 201700683 | Shetland NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | December 2017 |
| 201700873 | Shetland NHS Board | clinical treatment / diagnosis | Upheld, recommendations | December 2017 |
| 201701087 | A Dentist in the Highland NHS Board area | policy / administration | Not upheld, no recommendations | December 2017 |
| 201701293 | A Medical Practice in the Forth Valley NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | December 2017 |
| 201701298 | Scottish Prison Service | policy/administration | Upheld, recommendations | December 2017 |