New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201701801 Lanarkshire NHS Board clinical treatment / diagnosis Upheld, recommendations December 2017
201702249 North Ayrshire Council homeless person issues Not upheld, no recommendations December 2017
201703614 A Medical Practice in the Greater Glasgow and Clyde NHS Board area clinical treatment / diagnosis Upheld, recommendations December 2017
201405605 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Some upheld, recommendations November 2017
201507860 The City of Edinburgh Council policy/administration Some upheld, recommendations November 2017
201507891 Fife Council handling of application (complaints by applicants) Upheld, no recommendations November 2017
201507914 Lanarkshire NHS Board clinical treatment / diagnosis Some upheld, no recommendations November 2017
201508182 Tayside NHS Board clinical treatment / diagnosis Upheld, recommendations November 2017
201508214 Lothian NHS Board nurses / nursing care Not duly made or withdrawn, no recommendations November 2017
201508327 Renfrewshire Council handling of application (complaints by opponents) Not upheld, no recommendations November 2017