Office closure 

We will be closed on Monday 5 May 2025 for the public holiday.  You can still submit complaints via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201603564 East Lothian Council council failure to follow scottish government guidance Some upheld, recommendations November 2017
201603737 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Upheld, recommendations November 2017
201603771 Ayrshire and Arran NHS Board clinical treatment / diagnosis Some upheld, recommendations November 2017
201604039 Highland NHS Board clinical treatment / diagnosis Not upheld, no recommendations November 2017
201604254 A Medical Practice in the Greater Glasgow and Clyde NHS Board area clinical treatment / diagnosis Not upheld, no recommendations November 2017
201604485 Ayrshire and Arran NHS Board clinical treatment / diagnosis Some upheld, recommendations November 2017
201605577 A Medical Practice in the Grampian NHS Board area clinical treatment / diagnosis Not upheld, no recommendations November 2017
201606048 Lanarkshire NHS Board clinical treatment / diagnosis Some upheld, recommendations November 2017
201606269 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Some upheld, recommendations November 2017
201606473 Perth and Kinross Council handling of application (complaints by opponents) Not upheld, no recommendations November 2017