Office closure 

We will be closed on Monday 5 May 2025 for the public holiday.  You can still submit complaints via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201606552 The City of Edinburgh Council policy/administration Upheld, recommendations November 2017
201606636 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Upheld, recommendations November 2017
201606751 Scottish Ambulance Service failure to send ambulance / delay in sending ambulance Not upheld, no recommendations November 2017
201606871 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Some upheld, recommendations November 2017
201606978 The City of Edinburgh Council refuse collection & bins Upheld, recommendations November 2017
201607044 A Medical Practice in the Grampian NHS Board area clinical treatment / diagnosis Upheld, recommendations November 2017
201607228 Fife Council anti-social behaviour Some upheld, recommendations November 2017
201607452 University of Edinburgh academic appeal/exam results/degree classification Not upheld, recommendations November 2017
201607796 Scottish Prison Service policy/administration Not upheld, no recommendations November 2017
201607852 Queens Cross Housing Association Ltd neighbour disputes and anti-social behaviour Some upheld, recommendations November 2017