Office closure 

We will be closed on Monday 5 May 2025 for the public holiday.  You can still submit complaints via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201607856 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Some upheld, recommendations November 2017
201607896 A Medical Practice in the Greater Glasgow and Clyde NHS Board area continuing care Not duly made or withdrawn, no recommendations November 2017
201607900 A Medical Pracatice in the Ayrshire and Arran NHS Board area clinical treatment / diagnosis Not upheld, no recommendations November 2017
201608304 A Medical Practice in the Grampian NHS Board area clinical treatment / diagnosis Some upheld, recommendations November 2017
201608323 Revenue Scotland failure to provide information Upheld, recommendations November 2017
201608472 Inverclyde Council policy/administration Some upheld, recommendations November 2017
201608601 Falkirk Council burial grounds/crematoria Some upheld, recommendations November 2017
201608622 Argyll and Bute Council policy/administration Not upheld, no recommendations November 2017
201608718 Fife Council handling of application (complaints by opponents) Upheld, recommendations November 2017
201608805 North Lanarkshire Council neighbour disputes and anti-social behaviour Not upheld, no recommendations November 2017