Office closure
We will be closed on Monday 5 May 2025 for the public holiday. You can still submit complaints via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201602924 | Lothian NHS Board | appointments / admissions (delay / cancellation / waiting lists) | Some upheld, recommendations | October 2017 |
| 201602925 | A Medical Practice in the Lanarkshire NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | October 2017 |
| 201602926 | Lanarkshire NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | October 2017 |
| 201603257 | Crown Office and Procurator Fiscal Service | policy/administration | Upheld, recommendations | October 2017 |
| 201603357 | NHS 24 | clinical treatment / diagnosis | Not upheld, no recommendations | October 2017 |
| 201603590 | The Highland Council | secondary school | Not upheld, no recommendations | October 2017 |
| 201603663 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | October 2017 |
| 201603982 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Not upheld, no recommendations | October 2017 |
| 201604047 | Grampian NHS Board | clinical treatment / diagnosis | Upheld, recommendations | October 2017 |
| 201604122 | Lanarkshire NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | October 2017 |