Office closure 

We will be closed on Monday 5 May 2025 for the public holiday.  You can still submit complaints via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201607186 Grampian NHS Board clinical treatment / diagnosis Upheld, recommendations October 2017
201607284 Cathcart and District Housing Association Ltd complaints handling Upheld, recommendations October 2017
201607406 Fife NHS Board admission / discharge / transfer procedures Upheld, recommendations October 2017
201607482 Glasgow City Council refuse collection & bins Upheld, recommendations October 2017
201607642 Glasgow City Council refuse collection & bins Upheld, recommendations October 2017
201607644 A Medical Practice in the Lanarkshire NHS Board area policy / administration Not upheld, no recommendations October 2017
201607679 The Moray Council primary school Some upheld, recommendations October 2017
201607681 Dumfries and Galloway Council complaints handling (including appeals procedures) Upheld, no recommendations October 2017
201607740 South Ayrshire Council neighbour disputes and anti-social behaviour Not upheld, no recommendations October 2017
201607821 Scottish Water policy/administration Some upheld, recommendations October 2017