Office closure
We will be closed on Monday 5 May 2025 for the public holiday. You can still submit complaints via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201607831 | Scottish Qualifications Authority | complaints handling | Not upheld, no recommendations | October 2017 |
| 201607870 | A Medical Practice in the Lanarkshire NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | October 2017 |
| 201608076 | Glasgow City Council | refuse collection & bins | Upheld, recommendations | October 2017 |
| 201608133 | Orkney Islands Council | applications, allocations, transfers & exchanges | Not upheld, no recommendations | October 2017 |
| 201608251 | Glasgow City Council | refuse collection & bins | Upheld, recommendations | October 2017 |
| 201608569 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | October 2017 |
| 201608586 | A Medical Practice in the Grampian NHS Board area | lists (incl difficulty registering and removal from lists) | Upheld, recommendations | October 2017 |
| 201608767 | A Medical Practice in the Lanarkshire NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | October 2017 |
| 201608769 | Perth and Kinross Council | repairs and maintenance | Not upheld, no recommendations | October 2017 |
| 201608798 | Lanarkshire NHS Board | clinical treatment / diagnosis | Upheld, recommendations | October 2017 |