Office closure
We will be closed on Monday 5 May 2025 for the public holiday. You can still submit complaints via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201608871 | Argyll and Bute Council | animals/abattoirs/kennels/dog wardens | Upheld, recommendations | October 2017 |
| 201608895 | West Lothian Council | sales and leases of property including excambions | Not upheld, no recommendations | October 2017 |
| 201608915 | Scottish Canals | complaints handling | Not upheld, no recommendations | October 2017 |
| 201609013 | An Opticians in the Lothian NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | October 2017 |
| 201609029 | Grampian NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | October 2017 |
| 201609108 | A Medical Practice in the Tayside NHS Board area | policy / administration | Some upheld, recommendations | October 2017 |
| 201609114 | NHS 24 | appointments / admissions (delay / cancellation / waiting lists) | Not upheld, no recommendations | October 2017 |
| 201609166 | City Of Glasgow College | policy/administration | Upheld, recommendations | October 2017 |
| 201609177 | Dundee City Council | repairs and maintenance | Upheld, recommendations | October 2017 |
| 201609187 | Scottish Court and Tribunal Service | policy/administration | Upheld, recommendations | October 2017 |