Office closure 

We will be closed on Monday 5 May 2025 for the public holiday.  You can still submit complaints via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201609629 Lanarkshire NHS Board appointments / admissions (delay / cancellation / waiting lists) Not upheld, no recommendations October 2017
201609654 Aberdeenshire Council policy/administration Some upheld, recommendations October 2017
201700036 Lothian NHS Board - Acute Division clinical treatment / diagnosis Not upheld, no recommendations October 2017
201700308 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Not upheld, no recommendations October 2017
201700499 South Lanarkshire Council applications, allocations, transfers & exchanges Not upheld, no recommendations October 2017
201700687 Borders NHS Board clinical treatment / diagnosis Not upheld, no recommendations October 2017
201700753 Lanarkshire NHS Board clinical treatment / diagnosis Not upheld, no recommendations October 2017
201700978 Grampian NHS Board communication / staff attitude / dignity / confidentiality Not upheld, no recommendations October 2017
201507495 Queen Margaret University academic appeal/exam results/degree classification Not upheld, recommendations September 2017
201507712 Scottish Ambulance Service admission / discharge / transfer procedures Upheld, recommendations September 2017