Office closure
We will be closed on Monday 5 May 2025 for the public holiday. You can still submit complaints via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201507915 | Lanarkshire NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | September 2017 |
| 201508866 | Highland NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | September 2017 |
| 201600377 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | September 2017 |
| 201600538 | Ayrshire and Arran NHS Board | communication / staff attitude / dignity / confidentiality | Some upheld, recommendations | September 2017 |
| 201600541 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | September 2017 |
| 201600717 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | clinical treatment / diagnosis | Not upheld, recommendations | September 2017 |
| 201600783 | Perth and Kinross Council | complaints handling (incl social work complaints procedures) | Some upheld, recommendations | September 2017 |
| 201601007 | Greater Glasgow and Clyde NHS Board - Acute Services Division | appointments / admissions (delay / cancellation / waiting lists) | Some upheld, recommendations | September 2017 |
| 201601020 | Thames Water (Commercial Services) Ltd | charging method / calculation | Not upheld, no recommendations | September 2017 |
| 201601339 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | September 2017 |