New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201601598 | A Medical Practice in the Lanarkshire NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | September 2017 |
| 201601601 | Lanarkshire NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | September 2017 |
| 201601989 | Glasgow City Council | noise pollution | Not upheld, no recommendations | September 2017 |
| 201602354 | Lothian NHS Board - Acute Division | nurses / nursing care | Some upheld, recommendations | September 2017 |
| 201602744 | East Lothian Council | improvements and renovation | Some upheld, recommendations | September 2017 |
| 201602843 | The Highland Council | policy/administration | Not upheld, no recommendations | September 2017 |
| 201603047 | A Medical Practice in the Highland NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | September 2017 |
| 201603129 | The City of Edinburgh Council | statutory notices | Some upheld, recommendations | September 2017 |
| 201603203 | University of Edinburgh | plagiarism and intellectual property | Not upheld, recommendations | September 2017 |
| 201603405 | Scottish Water | reinstatement | Some upheld, recommendations | September 2017 |