New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201603660 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Some upheld, recommendations September 2017
201603896 Perth and Kinross Council repairs and maintenance Some upheld, recommendations September 2017
201603899 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Some upheld, recommendations September 2017
201604017 Disclosure Scotland handling of application Not upheld, no recommendations September 2017
201604076 Ayrshire and Arran NHS Board communication / staff attitude / dignity / confidentiality Upheld, recommendations September 2017
201604136 Renfrewshire Council policy/administration Some upheld, recommendations September 2017
201604152 East Dunbartonshire Council handling of application (complaints by opponents) Some upheld, recommendations September 2017
201604177 Scottish Borders Council unauthorised developments: enforcement action/stop and discontinuation notices Upheld, recommendations September 2017
201604301 The City of Edinburgh Council child services and family support Some upheld, no recommendations September 2017
201604310 Dumfries and Galloway NHS Board communication / staff attitude / dignity / confidentiality Some upheld, recommendations September 2017