New Customer Service Standards

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Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201605830 East Lothian Council burial grounds/crematoria Some upheld, no recommendations September 2017
201605942 Perth and Kinross Council policy/administration Upheld, recommendations September 2017
201605969 Ore Valley Housing Association Ltd neighbour disputes and anti-social behaviour Upheld, recommendations September 2017
201606303 Tayside NHS Board clinical treatment / diagnosis Not upheld, no recommendations September 2017
201607116 Greater Glasgow and Clyde NHS Board - Acute Services Division appointments / admissions (delay / cancellation / waiting lists) Upheld, recommendations September 2017
201607123 Tayside NHS Board clinical treatment / diagnosis Not upheld, no recommendations September 2017
201607523 Dumfries and Galloway Council handling of application (complaints by opponents) Not upheld, no recommendations September 2017
201607658 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Not upheld, recommendations September 2017
201607662 South Ayrshire Council applications, allocations, transfers & exchanges Some upheld, recommendations September 2017
201607803 Forth Valley NHS Board complaints handling Upheld, recommendations September 2017