New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202000192 | A Medical Practice in the Tayside NHS Board area | Clinical treatment / diagnosis | Upheld, recommendations | August 2023 |
| 202005724 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Upheld, recommendations | August 2023 |
| 202008532 | Grampian NHS Board | Clinical treatment / diagnosis | Not upheld, no recommendations | August 2023 |
| 202101294 | Fife NHS Board | Nurses / nursing care | Upheld, recommendations | August 2023 |
| 202101633 | Lothian NHS Board - Acute Division | Clinical treatment / diagnosis | Some upheld, recommendations | August 2023 |
| 202102930 | Aberdeenshire Council | Handling of application (complaints by opponents) | Not upheld, no recommendations | August 2023 |
| 202103458 | Dundee City Council | Child services and family support | Upheld, recommendations | August 2023 |
| 202105712 | A Medical Practice in the Fife NHS Board area | Clinical treatment / diagnosis | Upheld, recommendations | August 2023 |
| 202106302 | East Dunbartonshire Health and Social Care Partnership | Standard of care | Upheld, recommendations | August 2023 |
| 202106485 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Upheld, recommendations | August 2023 |