New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201508496 Highland NHS Board clinical treatment / diagnosis Not upheld, no recommendations August 2017
201600032 Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis Some upheld, recommendations August 2017
201600035 Lanarkshire NHS Board clinical treatment / diagnosis Some upheld, recommendations August 2017
201600483 A Medical Practice in the Grampian NHS Board area clinical treatment / diagnosis Not upheld, recommendations August 2017
201600660 Business Stream policy/administration Some upheld, recommendations August 2017
201600845 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Not upheld, recommendations August 2017
201600908 Tayside NHS Board admission / discharge / transfer procedures Some upheld, recommendations August 2017
201601214 Lanarkshire NHS Board clinical treatment / diagnosis Upheld, recommendations August 2017
201601386 West Lothian Council other Not upheld, no recommendations August 2017
201601533 Scottish Prison Service progression Upheld, recommendations August 2017