New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201604595 East Dunbartonshire Council home helps, concessions, grants, charges for services Upheld, recommendations August 2017
201605508 Dumfries and Galloway NHS Board communication / staff attitude / dignity / confidentiality Not duly made or withdrawn, no recommendations August 2017
201605965 Glasgow Caledonian University communication staff attitude dignity and confidentiality Not upheld, no recommendations August 2017
201606227 A Council secondary school Not upheld, recommendations August 2017
201606237 West Dunbartonshire Council non-domestic rates Not upheld, no recommendations August 2017
201606479 A Dentist in the Lothian NHS Board area clinical treatment / diagnosis Not upheld, no recommendations August 2017
201606524 Greater Glasgow and Clyde NHS Board - Acute Services Division appointments / admissions (delay / cancellation / waiting lists) Upheld, recommendations August 2017
201606618 Aberdeenshire Council primary school Not upheld, no recommendations August 2017
201607427 Clackmannanshire Council improvements and renovation Not upheld, no recommendations August 2017
201607569 South Ayrshire Council complaints handling Upheld, recommendations August 2017