New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201607588 Grampian NHS Board clinical treatment / diagnosis Some upheld, recommendations August 2017
201607785 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Not upheld, no recommendations August 2017
201607825 West College Scotland policy/administration Some upheld, recommendations August 2017
201608073 A Dental Practice in the Greater Glasgow and Clyde NHS Board area clinical treatment / diagnosis Not upheld, no recommendations August 2017
201608382 A Dentist in the Lothian NHS Board area clinical treatment / diagnosis Some upheld, recommendations August 2017
201608496 West Lothian Council neighbour disputes and anti-social behaviour Not upheld, no recommendations August 2017
201608651 Business Stream incorrect billing Resolved, no recommendations August 2017
201608723 Scottish Court and Tribunal Service handling of application Upheld, recommendations August 2017
201507793 Aberdeenshire Council unauthorised developments: enforcement action/stop and discontinuation notices Some upheld, recommendations July 2017
201507806 Dumfries and Galloway Council secondary school Not upheld, recommendations July 2017