New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201508261 | The City of Edinburgh Council | statutory notices | Some upheld, no recommendations | July 2017 |
| 201508314 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Not upheld, no recommendations | July 2017 |
| 201508330 | Heriot-Watt University | policy/administration | Some upheld, recommendations | July 2017 |
| 201508400 | South Lanarkshire Council | handling of application (complaints by opponents) | Some upheld, recommendations | July 2017 |
| 201508681 | Glasgow City Council | cleansing/public conveniences/streets and stairs | Upheld, recommendations | July 2017 |
| 201600065 | Greater Glasgow and Clyde NHS Board - Acute Services Division | nurses / nursing care | Upheld, recommendations | July 2017 |
| 201600078 | Scottish Prison Service | complaints handling | Not upheld, recommendations | July 2017 |
| 201600415 | Scottish Prison Service | communication by telephone | Not upheld, recommendations | July 2017 |
| 201600629 | The City of Edinburgh Council | statutory notices | Upheld, recommendations | July 2017 |
| 201600867 | Business Stream | incorrect billing | Upheld, recommendations | July 2017 |