New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201602796 A Medical Practice in the Lanarkshire NHS Board area clinical treatment / diagnosis Not upheld, recommendations July 2017
201602817 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Not upheld, no recommendations July 2017
201603380 The City of Edinburgh Council trading standards Not upheld, no recommendations July 2017
201603669 Fife NHS Board clinical treatment / diagnosis Not upheld, no recommendations July 2017
201603795 Lanarkshire NHS Board clinical treatment / diagnosis Not upheld, no recommendations July 2017
201604012 Lothian NHS Board - Acute Division communication / staff attitude / dignity / confidentiality Some upheld, recommendations July 2017
201604316 Grampian NHS Board admission / discharge / transfer procedures Some upheld, recommendations July 2017
201604519 City Of Glasgow College teaching and supervision Some upheld, recommendations July 2017
201604643 Fife NHS Board communication / staff attitude / dignity / confidentiality Not upheld, recommendations July 2017
201605016 Grampian NHS Board clinical treatment / diagnosis Some upheld, recommendations July 2017