New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201605105 | A Medical Practice in the Lanarkshire NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | July 2017 |
| 201605344 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Some upheld, recommendations | July 2017 |
| 201605356 | A Medical Practice in the Grampian NHS Board area | clinical treatment / diagnosis | Some upheld, recommendations | July 2017 |
| 201605359 | Grampian NHS Board | communication / staff attitude / dignity / confidentiality | Some upheld, recommendations | July 2017 |
| 201605507 | Greater Glasgow and Clyde NHS Board - Acute Services Division | appointments / admissions (delay / cancellation / waiting lists) | Upheld, recommendations | July 2017 |
| 201605531 | Scottish Qualifications Authority | communication staff attitude and confidentiality | Not upheld, no recommendations | July 2017 |
| 201605584 | Glasgow City Council | cleansing/public conveniences/streets and stairs | Upheld, no recommendations | July 2017 |
| 201606874 | Business Stream | charging method / calculation | Resolved, no recommendations | July 2017 |
| 201607325 | West Dunbartonshire Council | unauthorised developments: enforcement action/stop and discontinuation notices | Some upheld, recommendations | July 2017 |
| 201607462 | A Medical Practice in the Lothian NHS Board area | clinical treatment / diagnosis | Not upheld, recommendations | July 2017 |