New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
202107689 Scottish Ambulance Service Admission / discharge / transfer procedures Upheld, recommendations August 2023
202110970 Perth and Kinross Council Assessments / self-directed support Upheld, recommendations August 2023
202200038 A Medical Practice in the Forth Valley NHS Board area Complaints handling Upheld, recommendations August 2023
202200345 Lanarkshire NHS Board Clinical treatment / diagnosis Not upheld, no recommendations August 2023
202201207 Tayside NHS Board Clinical treatment / diagnosis Upheld, recommendations August 2023
202204333 Dundee City Council Neighbour disputes and anti-social behaviour Upheld, recommendations August 2023
202204879 The City of Edinburgh Council Primary School Not upheld, no recommendations August 2023
202205600 Greater Glasgow and Clyde NHS Board Clinical treatment / diagnosis Not upheld, no recommendations August 2023
202102318 Fife Council Primary School Upheld, recommendations July 2023
202104143 Western Isles NHS Board Communication / staff attitude / dignity / confidentiality Not upheld, no recommendations July 2023