New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201507618 | Lothian NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | June 2017 |
| 201507663 | Highland NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | June 2017 |
| 201507720 | Glasgow City Council | unauthorised developments: enforcement action/stop and discontinuation notices | Some upheld, recommendations | June 2017 |
| 201507892 | Lothian NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | June 2017 |
| 201507934 | Lanarkshire NHS Board | clinical treatment / diagnosis | Upheld, recommendations | June 2017 |
| 201507980 | A Medical Practice in the Lothian NHS Board area | communication / staff attitude / dignity / confidentiality | Not upheld, recommendations | June 2017 |
| 201508085 | Lothian NHS Board | clinical treatment / diagnosis | Upheld, recommendations | June 2017 |
| 201600074 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | June 2017 |
| 201600121 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Upheld, recommendations | June 2017 |
| 201600267 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Upheld, recommendations | June 2017 |