New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201603112 | Borders NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | June 2017 |
| 201603221 | Scottish Prison Service | accommodation (including cell amenities and location) | Not upheld, no recommendations | June 2017 |
| 201603926 | Dumfries and Galloway Council | complaints handling (incl social work complaints procedures) | Upheld, recommendations | June 2017 |
| 201603954 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Upheld, recommendations | June 2017 |
| 201604171 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | June 2017 |
| 201604354 | Glasgow Caledonian University | communication staff attitude dignity and confidentiality | Not upheld, no recommendations | June 2017 |
| 201604509 | Lanarkshire NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | June 2017 |
| 201604646 | The City of Edinburgh Council | statutory notices | Some upheld, no recommendations | June 2017 |
| 201605940 | Glasgow Caledonian University | teaching and supervision | Some upheld, no recommendations | June 2017 |
| 201605949 | Dumfries and Galloway NHS Board | clinical treatment / diagnosis | Upheld, recommendations | June 2017 |