New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201606166 | Aberdeen City Council | repairs and maintenance | Not upheld, no recommendations | June 2017 |
| 201606306 | North East Scotland College | special needs - assessment and provision | Some upheld, recommendations | June 2017 |
| 201607062 | Scottish Prison Service | earnings | Not upheld, no recommendations | June 2017 |
| 201607274 | The City of Edinburgh Council | terminations of tenancy | Not upheld, no recommendations | June 2017 |
| 201607405 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Some upheld, recommendations | June 2017 |
| 201507451 | The City of Edinburgh Council | statutory notices | Not upheld, no recommendations | May 2017 |
| 201507458 | A Medical Practice in the Western Isles NHS Board area | clinical treatment / diagnosis | Some upheld, recommendations | May 2017 |
| 201507460 | Forth Valley NHS Board | clinical treatment / diagnosis | Upheld, recommendations | May 2017 |
| 201507476 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Not upheld, no recommendations | May 2017 |
| 201507605 | Highland NHS Board | communication / staff attitude / dignity / confidentiality | Some upheld, recommendations | May 2017 |