New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201507683 | A Medical Practice in the Highland NHS Board area | clinical treatment / diagnosis | Some upheld, recommendations | May 2017 |
| 201507775 | Highland NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | May 2017 |
| 201508008 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Some upheld, recommendations | May 2017 |
| 201508047 | Forth Valley NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | May 2017 |
| 201508154 | Aberdeenshire Council | handling of application (complaints by opponents) | Upheld, recommendations | May 2017 |
| 201508155 | Greater Glasgow and Clyde NHS Board - Acute Services Division | nurses / nursing care | Upheld, recommendations | May 2017 |
| 201508225 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | May 2017 |
| 201508270 | Lothian NHS Board | clinical treatment / diagnosis | Upheld, recommendations | May 2017 |
| 201508290 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | clinical treatment / diagnosis | Some upheld, recommendations | May 2017 |
| 201508302 | Highland NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | May 2017 |