New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201508615 | A Medical Practice in the Lothian NHS Board area | clinical treatment / diagnosis | Some upheld, recommendations | May 2017 |
| 201508700 | Antonine Housing Association | applications, allocations, transfers & exchanges | Not upheld, no recommendations | May 2017 |
| 201508742 | Care Inspectorate | regulation of care | Not upheld, recommendations | May 2017 |
| 201508759 | Business Stream | incorrect billing | Upheld, recommendations | May 2017 |
| 201508812 | Western Isles NHS Board | appointments / admissions (delay / cancellation / waiting lists) | Upheld, recommendations | May 2017 |
| 201508840 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | May 2017 |
| 201600147 | Shetland NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | May 2017 |
| 201600176 | Fife NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | May 2017 |
| 201600192 | Falkirk Council | repairs and maintenance | Not upheld, recommendations | May 2017 |
| 201600309 | Midlothian Council | policy/administration | Some upheld, recommendations | May 2017 |