New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201600417 | Greater Glasgow and Clyde NHS Board - Acute Services Division | communication / staff attitude / dignity / confidentiality | Some upheld, recommendations | May 2017 |
| 201600431 | Grampian NHS Board | admission / discharge / transfer procedures | Upheld, recommendations | May 2017 |
| 201600494 | Inverclyde Council | council tax | Some upheld, recommendations | May 2017 |
| 201600572 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Some upheld, recommendations | May 2017 |
| 201600593 | Scottish Prison Service | placements | Not upheld, no recommendations | May 2017 |
| 201600690 | The City of Edinburgh Council | statutory notices | Some upheld, recommendations | May 2017 |
| 201600776 | Scottish Prison Service | work (in prison) | Not upheld, no recommendations | May 2017 |
| 201601106 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Some upheld, recommendations | May 2017 |
| 201601259 | Lothian NHS Board - Acute Division | clinical treatment / diagnosis | Not upheld, no recommendations | May 2017 |
| 201601311 | Tayside NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | May 2017 |