New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201601381 | Grampian NHS Board | clinical treatment / diagnosis | Upheld, recommendations | May 2017 |
| 201601684 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Not upheld, no recommendations | May 2017 |
| 201601701 | Lanarkshire NHS Board | clinical treatment / diagnosis | Upheld, recommendations | May 2017 |
| 201601710 | Greater Glasgow and Clyde NHS Board - Acute Services Division | nurses / nursing care | Some upheld, recommendations | May 2017 |
| 201601778 | Forth Valley NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | May 2017 |
| 201601788 | Forth Valley NHS Board | clinical treatment / diagnosis | Upheld, recommendations | May 2017 |
| 201602038 | Lothian NHS Board - Acute Division | clinical treatment / diagnosis | Not upheld, no recommendations | May 2017 |
| 201602060 | Lothian NHS Board - Acute Division | clinical treatment / diagnosis | Some upheld, recommendations | May 2017 |
| 201602247 | Fife NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | May 2017 |
| 201602304 | Glasgow City Council | refuse collection & bins | Upheld, no recommendations | May 2017 |