New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201602346 | Glasgow City Council | refuse collection & bins | Upheld, recommendations | May 2017 |
| 201602390 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Upheld, recommendations | May 2017 |
| 201602586 | Scottish Government | policy/administration | Not upheld, no recommendations | May 2017 |
| 201602603 | Scottish Environment Protection Agency | handling of application | Not upheld, no recommendations | May 2017 |
| 201602612 | Tayside NHS Board | admission / discharge / transfer procedures | Not upheld, recommendations | May 2017 |
| 201602629 | East Renfrewshire Council | handling of application (complaints by opponents) | Some upheld, recommendations | May 2017 |
| 201602701 | West Lothian Council | council tax | Not upheld, no recommendations | May 2017 |
| 201602805 | Highland NHS Board | appointments / admissions (delay / cancellation / waiting lists) | Upheld, recommendations | May 2017 |
| 201602871 | The City of Edinburgh Council | council tax | Upheld, recommendations | May 2017 |
| 201602880 | Fife NHS Board | clinical treatment / diagnosis | Upheld, recommendations | May 2017 |