New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202104299 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Upheld, recommendations | July 2023 |
| 202106371 | Lanarkshire NHS Board | Hygiene / cleanliness / infection control | Some upheld, recommendations | July 2023 |
| 202106700 | Clackmannanshire Council | Policy / administration | Upheld, recommendations | July 2023 |
| 202107648 | South Lanarkshire Health and Social Care Partnership | Assessments / self-directed support | Upheld, recommendations | July 2023 |
| 202108771 | Lanarkshire NHS Board | Clinical treatment / diagnosis | Not upheld, no recommendations | July 2023 |
| 202108773 | A Medical Practice in the Lanarkshire NHS Board area | Clinical treatment / diagnosis | Not upheld, no recommendations | July 2023 |
| 202108962 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Not upheld, no recommendations | July 2023 |
| 202108990 | Aberdeenshire Council | Child services and family support | Upheld, recommendations | July 2023 |
| 202109163 | Aberdeenshire Council | Secondary School | Some upheld, no recommendations | July 2023 |
| 202110238 | South Lanarkshire Council | Repairs and maintenance | Some upheld, recommendations | July 2023 |