New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201602917 | Edinburgh Napier University | communication staff attitude dignity and confidentiality | Not upheld, no recommendations | May 2017 |
| 201602995 | Lothian NHS Board - Acute Division | clinical treatment / diagnosis | Upheld, recommendations | May 2017 |
| 201603001 | A Medical Practice in the Grampian NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | May 2017 |
| 201603017 | Dumfries and Galloway NHS Board | communication / staff attitude / dignity / confidentiality | Some upheld, recommendations | May 2017 |
| 201603051 | Clackmannanshire Council | complaints handling | Not upheld, no recommendations | May 2017 |
| 201603064 | Edinburgh Napier University | policy/administration | Some upheld, recommendations | May 2017 |
| 201603349 | A Dentist in the Highland NHS Board area | communication / staff attitude / dignity / confidentiality | Some upheld, recommendations | May 2017 |
| 201603555 | A Medical Practice in the Fifie NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | May 2017 |
| 201603557 | City Of Glasgow College | facilities | Some upheld, no recommendations | May 2017 |
| 201603611 | Langstane Housing Association Ltd | estate management, open space & environment work | Not upheld, recommendations | May 2017 |