New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201603698 | Glasgow Housing Association | neighbour disputes and anti-social behaviour | Some upheld, recommendations | May 2017 |
| 201603727 | University of Edinburgh | academic appeal/exam results/degree classification | Not upheld, no recommendations | May 2017 |
| 201603948 | Grampian NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | May 2017 |
| 201604163 | Renfrewshire Council | primary school | Upheld, recommendations | May 2017 |
| 201604204 | A Medical Practice in the Ayrshire and Arran NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | May 2017 |
| 201604321 | Business Stream | charging method / calculation | Upheld, recommendations | May 2017 |
| 201604349 | A Medical Practice in the Forth Valley NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | May 2017 |
| 201604372 | Perth and Kinross Council | communication, staff attitude, dignity and confidentiality | Some upheld, recommendations | May 2017 |
| 201604403 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Not upheld, no recommendations | May 2017 |
| 201604427 | Tayside NHS Board | clinical treatment / diagnosis | Upheld, recommendations | May 2017 |