New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201604586 | Aberdeenshire Council | continuing care | Resolved, no recommendations | May 2017 |
| 201604681 | University of Aberdeen | academic appeal/exam results/degree classification | Some upheld, recommendations | May 2017 |
| 201604907 | Dumfries and Galloway Council | employment grants/business development grants and loans | Upheld, recommendations | May 2017 |
| 201604927 | Tayside NHS Board | clinical treatment / diagnosis | Not duly made or withdrawn, no recommendations | May 2017 |
| 201605070 | The Highland Council | handling of application (complaints by applicants) | Upheld, recommendations | May 2017 |
| 201605355 | Perth and Kinross Council | handling of application (complaints by applicants) | Not upheld, no recommendations | May 2017 |
| 201605481 | Business Stream | communication / consultation | Upheld, recommendations | May 2017 |
| 201605670 | East Renfrewshire Council | neighbour disputes and anti-social behaviour | Not upheld, no recommendations | May 2017 |
| 201605798 | West Lothian Council | repairs and maintenance | Not upheld, no recommendations | May 2017 |
| 201605800 | Aberdeen City Council | repairs and maintenance | Some upheld, recommendations | May 2017 |