New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201606304 | A Medical Practice in the Lothian NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | May 2017 |
| 201606311 | The Highland Council | primary school | Some upheld, no recommendations | May 2017 |
| 201606735 | A Medical Practice in the Forth Valley NHS Board area | clinical treatment / diagnosis | Upheld, recommendations | May 2017 |
| 201606980 | A Medical Practice in the Tayside NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | May 2017 |
| 201607122 | Tayside NHS Board | clinical treatment / diagnosis | Upheld, recommendations | May 2017 |
| 201607176 | Argyll Community Housing Association | repairs and maintenance | Upheld, recommendations | May 2017 |
| 201607212 | North Ayrshire Council | repairs and maintenance | Some upheld, recommendations | May 2017 |
| 201607620 | Scottish Prison Service | policy/administration | Resolved, no recommendations | May 2017 |
| 201607695 | South Ayrshire Council | primary school | Not upheld, no recommendations | May 2017 |
| 201607853 | A Dental Practice in the Highland NHS Board area | complaints handling | Upheld, recommendations | May 2017 |