New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201507449 | Scottish Ambulance Service | clinical treatment / diagnosis | Upheld, recommendations | April 2017 |
| 201507492 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Some upheld, recommendations | April 2017 |
| 201507533 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | April 2017 |
| 201507653 | The City of Edinburgh Council | statutory notices | Some upheld, recommendations | April 2017 |
| 201507850 | Angus Council | neighbour disputes and anti-social behaviour | Some upheld, recommendations | April 2017 |
| 201507885 | Scottish Prison Service | complaints handling | Some upheld, recommendations | April 2017 |
| 201507971 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Some upheld, recommendations | April 2017 |
| 201508016 | The City of Edinburgh Council | statutory notices | Some upheld, recommendations | April 2017 |
| 201508147 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | April 2017 |
| 201508170 | Fife NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | April 2017 |