New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201508237 Tayside NHS Board clinical treatment / diagnosis Upheld, recommendations April 2017
201508437 East Lothian Council handling of application (complaints by applicants) Upheld, recommendations April 2017
201508444 Lothian NHS Board clinical treatment / diagnosis Upheld, recommendations April 2017
201508487 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Not upheld, recommendations April 2017
201508576 East Dunbartonshire Council unauthorised developments: enforcement action/stop and discontinuation notices Upheld, recommendations April 2017
201508637 Highland NHS Board clinical treatment / diagnosis Upheld, recommendations April 2017
201508711 Scottish Borders Housing Association Ltd neighbour disputes and anti-social behaviour Upheld, recommendations April 2017
201508786 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Some upheld, recommendations April 2017
201508791 Scottish Prison Service non-legal correspondence Not upheld, no recommendations April 2017
201508895 West Lothian Council secondary school Not upheld, no recommendations April 2017