New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201602294 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Not upheld, no recommendations April 2017
201602498 Dumfries and Galloway Council complaints handling (including appeals procedures) Upheld, no recommendations April 2017
201602572 Lanarkshire NHS Board clinical treatment / diagnosis Not upheld, no recommendations April 2017
201602660 University of Strathclyde academic appeal/exam results/degree classification Some upheld, recommendations April 2017
201603200 A Medical Practice in the Ayrshire and Arran NHS Board area clinical treatment / diagnosis Not upheld, no recommendations April 2017
201603264 The City of Edinburgh Council refuse collection & bins Upheld, recommendations April 2017
201603721 Ayrshire and Arran NHS Board clinical treatment / diagnosis Upheld, recommendations April 2017
201603824 Business Stream debt recovery / payment fees Resolved, no recommendations April 2017
201603893 Aberdeen City Council repairs and maintenance Not upheld, no recommendations April 2017
201604033 A Medical Practice in the Lanarkshire NHS Board area clinical treatment / diagnosis Not upheld, no recommendations April 2017