New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202110464 | A Medical Practice in the Lanarkshire NHS Board area | Clinical treatment / diagnosis | Upheld, recommendations | July 2023 |
| 202111128 | The City of Edinburgh Council | Council Tax | Upheld, recommendations | July 2023 |
| 202111811 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Not upheld, no recommendations | July 2023 |
| 202112026 | Lanarkshire NHS Board | Communication / staff attitude / dignity / confidentiality | Not upheld, no recommendations | July 2023 |
| 202203211 | Borders NHS Board | Clinical treatment / Diagnosis | Upheld, recommendations | July 2023 |
| 202007141 | Lanarkshire NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | June 2023 |
| 202007948 | Fife NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | June 2023 |
| 202100728 | Lanarkshire NHS Board | Clinical treatment / diagnosis | Not upheld, no recommendations | June 2023 |
| 202101546 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | Complaints handling | Some upheld, recommendations | June 2023 |
| 202104070 | A Medical Practice in the Lothian NHS Board area | Clinical treatment / diagnosis | Not upheld, no recommendations | June 2023 |