New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201508203 | Falkirk Council | handling of application (complaints by opponents) | Not upheld, no recommendations | March 2017 |
| 201508232 | The Highland Council | handling of application (complaints by opponents) | Some upheld, no recommendations | March 2017 |
| 201508305 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | March 2017 |
| 201508308 | Edinburgh College | policy/administration | Not upheld, no recommendations | March 2017 |
| 201508346 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Not upheld, recommendations | March 2017 |
| 201508394 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | March 2017 |
| 201508479 | Tayside NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | March 2017 |
| 201508653 | Renfrewshire Council | secondary school | Upheld, recommendations | March 2017 |
| 201508658 | A Medical Practice in the Highland NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | March 2017 |
| 201508865 | University of Glasgow | policy/administration | Not upheld, no recommendations | March 2017 |