New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201508874 West Dunbartonshire Council repairs and maintenance Not upheld, recommendations March 2017
201600029 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Not upheld, no recommendations March 2017
201600097 A Medical Practice in the Greater Glasgow and Clyde NHS Board area clinical treatment / diagnosis Some upheld, recommendations March 2017
201600335 Lothian NHS Board - Acute Division clinical treatment / diagnosis Some upheld, recommendations March 2017
201600680 Lothian NHS Board record keeping Not upheld, no recommendations March 2017
201600787 Lanarkshire NHS Board clinical treatment / diagnosis Some upheld, recommendations March 2017
201600825 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Not upheld, no recommendations March 2017
201601100 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Some upheld, recommendations March 2017
201601169 Glen Oaks Housing Association Ltd terminations of tenancy Not upheld, no recommendations March 2017
201601383 Fife Council secondary school Upheld, recommendations March 2017